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NHTSA recalls & complaints · 2014–2017

Infiniti QX60 Hybrid recalls, complaints and VIN decoding

NHTSA lists 4 recall campaigns and 34 owner complaints for the Infiniti QX60 Hybrid, covering model years 2014 to 2017. The 2014 model year drew the most complaints (31), and Power Train is the component owners name most often.

Source: NHTSA recall and complaint flat files, updated September 25, 2026.

Decode your Infiniti QX60 Hybrid VIN

See the model year, plant and build details of one vehicle, then the recalls for its exact year.

  • 4 recall campaigns on file
  • 34 owner complaints (unverified reports to NHTSA)
  • 4 model years with data (2014–2017)
  • most complaints: 2014 (31 for that model year)
  • top component: Power Train (21 complaints)
  • latest recall 21V774000 (reported Oct 4, 2021)
  • 1 complaint reporting a crash (2.9%)
  • 0 complaints reporting a fire (0.0%)
  • 0 complaints reporting an injury (0.0%)
  • 0 complaints reporting a death (0.0%)

Infiniti QX60 Hybrid complaints by model year

2 model years · NHTSA complaints

The 2014 model year has the most complaints: 31 of 34, or 91.2%. Next come 2015 (3).

Infiniti QX60 Hybrid complaints by model year, with complaints reporting a crash, fire, injury or death
Infiniti QX60 Hybrid complaints by model year, with complaints reporting a crash, fire, injury or death
Model yearComplaintsReporting a crashReporting a fireReporting an injuryReporting a death
2014311000
201530000
All model years341000

Crash, fire, injury and death columns count complaints that report at least one of them, not people.

Most-reported Infiniti QX60 Hybrid components

top 15 · NHTSA categories

Power Train is the component named most often, in 21 complaints (61.8% of all 34), followed by Engine and Engine Cooling (5) and Engine (4).

Components named most often in Infiniti QX60 Hybrid complaints (top 15)
Components named most often in Infiniti QX60 Hybrid complaints (top 15)
ComponentComplaintsShare of complaints
Power Train2161.8%
Engine and Engine Cooling514.7%
Engine411.8%
Hybrid Propulsion System411.8%
Unknown or Other411.8%
Vehicle Speed Control411.8%
Electrical System38.8%
Electronic Stability Control (ESC)25.9%
Visibility25.9%
Air Bags12.9%
Equipment Adaptive/Mobility12.9%
Exterior Lighting12.9%
Fuel/Propulsion System12.9%
Seat Belts12.9%
Service Brakes12.9%

One complaint can name several components, so the shares add up to more than 100%. Component names are NHTSA’s top-level categories.

What NHTSA owner complaints mean

These figures count complaints that vehicle owners and other members of the public have submitted to NHTSA's Office of Defects Investigation. NHTSA uses complaints, together with other data, to spot safety issues that may warrant an investigation and to check whether existing recalls go far enough.

  • They are reports, not findings. Each complaint is the submitter's own account. Its presence in the database does not mean NHTSA has confirmed a defect.
  • Counts are not defect rates. The data doesn't say how many vehicles were sold, so a raw count can't tell you what share of vehicles had a problem.
  • Popular models collect more complaints. A model sold in large numbers will usually gather more complaints than a rare one, simply because more people own it.
  • One complaint can name several components. Totals by component can therefore add up to more than the number of complaints.
  • Coverage starts in 1995. NHTSA's complaint file contains complaints received since January 1, 1995.

Use complaint patterns as a prompt for questions: whether a recall covers the issue, whether the vehicle you are considering has had the fix, and what a mechanic finds on inspection. For confirmed safety defects, see the recall list for this model.

Infiniti QX60 Hybrid recalls

4 campaigns · newest first

Every vehicle recall campaign NHTSA lists under the model name QX60 Hybrid, newest first. The 4 campaigns cover model years 2014 to 2017. The 2014 model year appears in the most campaigns (4).

  • 4 recall campaigns
Infiniti QX60 Hybrid recall campaigns covering each model year
2014: 4 campaigns2015: 2 campaigns2016: 2 campaigns2017: 1 campaign
Highlighted: the model year with the most campaigns.

  1. NHTSA campaign 21V774000

    Reported

    Engine and Engine Cooling › Engine › Engine Control Module (ECU/ECM) › Software; Hybrid Propulsion System

    Model years 2014–2017

    Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.

    Consequence:
    A loss of drive power increases the risk of a crash.
    Remedy:
    Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.

    Filed by Nissan North America, Inc.

  2. NHTSA campaign 16V244000

    Reported

    Air Bags › Sensor › Occupant Classification

    Model years 2014–2016

    Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.

    Consequence:
    If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
    Remedy:
    Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.

    Filed by Nissan North America, Inc.

  3. NHTSA campaign 15V681000

    Reported

    Air Bags › Sensor › Occupant Classification; Air Bags › Frontal

    Model year 2014

    Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as empty, when it is occupied by an adult.

    Consequence:
    If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
    Remedy:
    Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.

    Filed by Nissan North America, Inc.

  4. NHTSA campaign 15V033000

    Reported

    Structure › Body › Hood › Hinge and Attachments

    Model year 2014

    Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18, 2013, to November 18, 2013, 2013 Infiniti JX35 vehicles manufactured November 29, 2011, to June 14, 2013, and 2014 QX60 vehicles manufactured May 16, 2013, to November 18, 2013, and 2014 Infiniti QX60 Hybrid vehicles manufactured July 18, 2013, to November 18, 2013. In the affected vehicles the hood release cable assembly may have been installed incorrectly preventing the latching claw from fully engaging. The secondary latch may remain in the open position when the hood is closed.

    Consequence:
    If the primary hood latch is released and the secondary latch fails during operation of the vehicle, it could cause the hood to open during vehicle operation impairing the driver's vision, increasing the risk of a vehicle crash.
    Remedy:
    Nissan will notify owners, and dealers will modify the angle of the hood release mechanism to provide additional length to the release cable, free of charge. The recall began on March 9, 2015. Owners may contact Nissan customer service at 1-800-647-7261.

    Filed by Nissan North America, Inc.

Recall text is shown as NHTSA publishes it. NHTSA’s Vehicle Safety Hotline, 1-888-327-4236, also answers recall questions.

How to read this recall list

This list shows every safety recall campaign NHTSA has on file for this make, model and model year. It is not specific to one vehicle: a recall often covers only vehicles built in a certain date range or with a certain part, and many of the vehicles it covers will already have been repaired.

What each recall field means
What each recall field means
FieldWhat it tells you
Campaign numberNHTSA's unique ID for the recall, such as 20V771000. Quote it to a dealer or when searching NHTSA's site.
ComponentThe system or part involved, for example air bags, brakes or electrical software.
SummaryWhat the defect or non-compliance is and which vehicles are covered.
ConsequenceThe safety risk if the problem isn't fixed.
RemedyWhat the manufacturer will do, such as a repair, replacement or software update, and whether it is free.
  • Some recalls carry an NHTSA consumer advisory, “Do Not Drive” or “Park Outside”. Follow it until the repair is done.
  • A single campaign often covers several models or model years, so the same campaign number can appear in more than one list.
  • Recalls are shown as NHTSA publishes them. Very recent campaigns may take time to appear.

Does your vehicle have an open recall? Only a VIN check can tell you. Enter the VIN at NHTSA's recall lookup (opens in a new tab) or on the manufacturer's website. Our VIN recall check guide explains what each option covers.

Infiniti QX60 Hybrid questions

5 questions

How many recalls does the Infiniti QX60 Hybrid have?

NHTSA lists 4 vehicle recall campaigns for the Infiniti QX60 Hybrid, covering model years 2014 to 2017. The most recent, 21V774000, was reported on October 4, 2021 and is filed under “Engine and engine cooling”. The 2014 model year is covered by the most campaigns (4).

Which Infiniti QX60 Hybrid model year has the most complaints?

The 2014 model year, with 31 of the 34 complaints in NHTSA’s file (91.2%). The next is 2015 (3). Complaint counts also reflect how many vehicles of each year were sold and how long they have been on the road, so they are not a reliability ranking.

What is the most common Infiniti QX60 Hybrid complaint?

Power Train is the component named most often: 21 complaints, or 61.8% of all 34. Engine and Engine Cooling (5) and Engine (4) follow. Complaints are unverified reports from owners, not confirmed defects, and one complaint can name several components.

Does every recall on this page apply to my Infiniti QX60 Hybrid?

Not necessarily. Each campaign lists specific model years, and many cover only vehicles built in a certain period or fitted with a certain part; repairs already carried out aren’t shown. To see whether a recall is open on your vehicle, enter its VIN at NHTSA’s recall lookup (opens in a new tab) or ask a Infiniti dealer.

How many Infiniti QX60 Hybrid complaints report a crash, fire, injury or death?

Of the 34 complaints, 1 report a crash, 0 a fire, 0 at least one injury and 0 at least one death. These figures count complaints, not people, and each complaint is the submitter’s own unverified account.

Other Infiniti models

8 models · most complaints first

The Infiniti models with the most NHTSA complaints, and the Infiniti VIN decoder with every Infiniti model page, WMI code and VIN note.

All Infiniti models and WMI codesLook up recalls by year

Data: NHTSA recalls and complaints flat files, updated September 25, 2026. Recall campaigns are vehicle (V) campaigns listed for this model name; complaints are counted once per NHTSA ODI number and model year.