Contact VINDecoder360
Last updated
The fastest way to reach us is by email at support@vindecoder360.com. We can help with questions about our decode results, errors on the site and corrections to our guides. We can't provide owner details, change official records or give legal advice.
Email us
support@vindecoder360.comHow do I contact VINDecoder360?
Email support@vindecoder360.com. To help us answer quickly, include:
- The page address (URL) you were on.
- For a decode question, the VIN and what you expected to see.
- For a correction, what you believe is wrong and, if possible, a link to the source that shows the correct information.
Please don't send documents such as titles, registration certificates or photos of IDs. We don't need them to answer your question.
What can we help with?
- Decode results that look wrong or incomplete. Our decoding guide explains why some fields can be blank.
- Pages that don't load or display correctly.
- Factual errors in our guides, brand pages or model pages.
- Questions about our data sources, which are listed on our about page.
- Privacy questions or requests about information you have sent us; see our privacy policy.
What can't we help with?
| Request | Why we can't help | Where to go |
|---|---|---|
| Owner name or address for a VIN | We don't hold registration or ownership records | The relevant motor vehicle agency, subject to its rules |
| Open recalls on a specific vehicle | NHTSA's public data we use is by make, model and year | NHTSA's VIN lookup at nhtsa.gov/recalls, the manufacturer or a dealer |
| Recall repairs | We are not a manufacturer or dealer | A franchised dealer for the brand |
| Title, accident or theft history | We don't show vehicle history reports | An approved NMVTIS data provider or NICB VINCheck (U.S.) |
| Correcting an official record | Official records belong to agencies and manufacturers | The agency or manufacturer that holds the record |
| Legal advice | We are an information service | A qualified lawyer |
To report a vehicle safety defect in the U.S., use the “Report a Safety Problem” service on nhtsa.gov (opens in a new tab). Our VIN recall check guide lists recall authorities in other countries.