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NHTSA recalls & complaints · 2017–2024

Toyota Prius Prime recalls, complaints and VIN decoding

NHTSA lists 6 recall campaigns and 118 owner complaints for the Toyota Prius Prime, covering model years 2017 to 2024. The 2017 model year drew the most complaints (42), and Electrical System is the component owners name most often.

Source: NHTSA recall and complaint flat files, updated September 25, 2026.

Decode your Toyota Prius Prime VIN

See the model year, plant and build details of one vehicle, then the recalls for its exact year.

  • 6 recall campaigns on file
  • 118 owner complaints (unverified reports to NHTSA)
  • 8 model years with data (2017–2024)
  • most complaints: 2017 (42 for that model year)
  • top component: Electrical System (25 complaints)
  • latest recall 26V049000 (reported Jan 28, 2026)
  • 22 complaints reporting a crash (18.6%)
  • 0 complaints reporting a fire (0.0%)
  • 7 complaints reporting an injury (5.9%)
  • 0 complaints reporting a death (0.0%)

Toyota Prius Prime complaints by model year

8 model years · NHTSA complaints

The 2017 model year has the most complaints: 42 of 118, or 35.6%. Next come 2018 (16) and 2020 (16). The fewest are for 2023, with 6 complaints.

Owner complaints per model yearHighest yearOther years
Toyota Prius Prime owner complaints to NHTSA by model year, 2017–2024Column chart of 118 complaints across 8 model years. The highest is 2017 with 42. The full figures are in the table below the chart.2017: 42 complaints4220172018: 16 complaints1620182019: 8 complaints820192020: 16 complaints1620202021: 10 complaints1020212022: 8 complaints820222023: 6 complaints620232024: 12 complaints122024
Toyota Prius Prime complaints by model year, with complaints reporting a crash, fire, injury or death
Toyota Prius Prime complaints by model year, with complaints reporting a crash, fire, injury or death
Model yearComplaintsReporting a crashReporting a fireReporting an injuryReporting a death
2017425030
2018164020
201980000
2020165000
2021104010
202283000
202360000
2024121010
All model years11822070

Crash, fire, injury and death columns count complaints that report at least one of them, not people.

Most-reported Toyota Prius Prime components

top 15 · NHTSA categories

Electrical System is the component named most often, in 25 complaints (21.2% of all 118), followed by Visibility/Wiper (17) and Power Train (13).

Components named most often in Toyota Prius Prime complaints (top 15)
Components named most often in Toyota Prius Prime complaints (top 15)
ComponentComplaintsShare of complaints
Electrical System2521.2%
Visibility/Wiper1714.4%
Unknown or Other1411.9%
Power Train1311.0%
Service Brakes119.3%
Vehicle Speed Control86.8%
Air Bags75.9%
Forward Collision Avoidance75.9%
Fuel/Propulsion System75.9%
Tires75.9%
Engine65.1%
Wheels65.1%
Latches/Locks/Linkages54.2%
Steering54.2%
Structure54.2%

One complaint can name several components, so the shares add up to more than 100%. Component names are NHTSA’s top-level categories.

What NHTSA owner complaints mean

These figures count complaints that vehicle owners and other members of the public have submitted to NHTSA's Office of Defects Investigation. NHTSA uses complaints, together with other data, to spot safety issues that may warrant an investigation and to check whether existing recalls go far enough.

  • They are reports, not findings. Each complaint is the submitter's own account. Its presence in the database does not mean NHTSA has confirmed a defect.
  • Counts are not defect rates. The data doesn't say how many vehicles were sold, so a raw count can't tell you what share of vehicles had a problem.
  • Popular models collect more complaints. A model sold in large numbers will usually gather more complaints than a rare one, simply because more people own it.
  • One complaint can name several components. Totals by component can therefore add up to more than the number of complaints.
  • Coverage starts in 1995. NHTSA's complaint file contains complaints received since January 1, 1995.

Use complaint patterns as a prompt for questions: whether a recall covers the issue, whether the vehicle you are considering has had the fix, and what a mechanic finds on inspection. For confirmed safety defects, see the recall list for this model.

Toyota Prius Prime recalls

6 campaigns · newest first

Every vehicle recall campaign NHTSA lists under the model name Prius Prime, newest first. The 6 campaigns cover model years 2019 to 2024. The 2023 and 2024 model years appear in the most campaigns (4 each).

  • 6 recall campaigns
Toyota Prius Prime recall campaigns covering each model year
2019: 1 campaign2020: 1 campaign2021: no campaigns2022: 1 campaign2023: 4 campaigns2024: 4 campaigns
Highlighted: the model years with the most campaigns.

  1. NHTSA campaign 26V049000

    Reported

    Latches/Locks/Linkages › Doors › Latch; Electrical System › Wiring › Switches/Knobs/Buttons

    Model years 2023–2024

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.

    Consequence:
    A door that unexpectedly opens while the vehicle is moving increases the risk of injury.
    Remedy:
    Dealers will modify the rear door switch circuits, free of charge. Owner letters were mailed July 13, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB03 and 26TA03. This recall expands and replaces NHTSA recall number 24V274. Vehicles repaired under the previous recall will need to have the new remedy performed.

    Filed by Toyota Motor Corporation

  2. NHTSA campaign 25V744000

    Reported

    Back Over Prevention › Display Function

    Model years 2023–2024

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Consequence:
    A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
    Remedy:
    Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

    Filed by Toyota Motor Corporation

  3. NHTSA campaign 24V548000

    Reported

    Equipment › Other › Labels

    Model years 2023–2024

    Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

    Consequence:
    A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
    Remedy:
    GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.

    Filed by Toyota Motor Corporation

  4. NHTSA campaign 24V274000

    Reported

    Electrical System › Wiring › Switches/Knobs/Buttons; Latches/Locks/Linkages › Doors › Latch

    Model years 2023–2024

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.

    Consequence:
    A door that unexpectedly opens while the vehicle is moving or during a crash increases the risk of injury.
    Remedy:
    Dealers will replace both right and left rear door opener switches, free of charge. Owner letters were mailed August 9, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB06 and 24TA06.

    Filed by Toyota Motor Corporation

  5. NHTSA campaign 21V734000

    Reported

    Engine and Engine Cooling › Engine › Engine Control Module (ECU/ECM) › Software; Hybrid Propulsion System

    Model year 2022

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022 Prius and Prius Prime vehicles. The Engine Control Unit (ECU) software may falsely detect an error and shut down the hybrid system, causing a loss of drive power.

    Consequence:
    A loss of drive power increases the risk of a crash.
    Remedy:
    Dealers will update the ECU software, free of charge. Owner notification letters were mailed November 18, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 21TB07/21TA07.

    Filed by Toyota Motor Corporation

  6. NHTSA campaign 19V544000

    Reported

    Service Brakes; Electronic Stability Control (ESC)

    Model years 2019–2020

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

    Consequence:
    Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
    Remedy:
    Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.

    Filed by Toyota Motor Corporation

Recall text is shown as NHTSA publishes it. NHTSA’s Vehicle Safety Hotline, 1-888-327-4236, also answers recall questions.

How to read this recall list

This list shows every safety recall campaign NHTSA has on file for this make, model and model year. It is not specific to one vehicle: a recall often covers only vehicles built in a certain date range or with a certain part, and many of the vehicles it covers will already have been repaired.

What each recall field means
What each recall field means
FieldWhat it tells you
Campaign numberNHTSA's unique ID for the recall, such as 20V771000. Quote it to a dealer or when searching NHTSA's site.
ComponentThe system or part involved, for example air bags, brakes or electrical software.
SummaryWhat the defect or non-compliance is and which vehicles are covered.
ConsequenceThe safety risk if the problem isn't fixed.
RemedyWhat the manufacturer will do, such as a repair, replacement or software update, and whether it is free.
  • Some recalls carry an NHTSA consumer advisory, “Do Not Drive” or “Park Outside”. Follow it until the repair is done.
  • A single campaign often covers several models or model years, so the same campaign number can appear in more than one list.
  • Recalls are shown as NHTSA publishes them. Very recent campaigns may take time to appear.

Does your vehicle have an open recall? Only a VIN check can tell you. Enter the VIN at NHTSA's recall lookup (opens in a new tab) or on the manufacturer's website. Our VIN recall check guide explains what each option covers.

Toyota Prius Prime questions

5 questions

How many recalls does the Toyota Prius Prime have?

NHTSA lists 6 vehicle recall campaigns for the Toyota Prius Prime, covering model years 2017 to 2024. The most recent, 26V049000, was reported on January 28, 2026 and is filed under “Latches/locks/linkages”. The 2023 and 2024 model years are covered by the most campaigns (4 each).

Which Toyota Prius Prime model year has the most complaints?

The 2017 model year, with 42 of the 118 complaints in NHTSA’s file (35.6%). The next are 2018 (16) and 2020 (16). Complaint counts also reflect how many vehicles of each year were sold and how long they have been on the road, so they are not a reliability ranking.

What is the most common Toyota Prius Prime complaint?

Electrical System is the component named most often: 25 complaints, or 21.2% of all 118. Visibility/Wiper (17) and Power Train (13) follow. Complaints are unverified reports from owners, not confirmed defects, and one complaint can name several components.

Does every recall on this page apply to my Toyota Prius Prime?

Not necessarily. Each campaign lists specific model years, and many cover only vehicles built in a certain period or fitted with a certain part; repairs already carried out aren’t shown. To see whether a recall is open on your vehicle, enter its VIN at NHTSA’s recall lookup (opens in a new tab) or ask a Toyota dealer.

How many Toyota Prius Prime complaints report a crash, fire, injury or death?

Of the 118 complaints, 22 report a crash, 0 a fire, 7 at least one injury and 0 at least one death. These figures count complaints, not people, and each complaint is the submitter’s own unverified account.

Other Toyota models

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The Toyota models with the most NHTSA complaints, and the Toyota VIN decoder with every Toyota model page, WMI code and VIN note.

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Data: NHTSA recalls and complaints flat files, updated September 25, 2026. Recall campaigns are vehicle (V) campaigns listed for this model name; complaints are counted once per NHTSA ODI number and model year.