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NHTSA recalls & complaints · 2015–2022

Ram ProMaster City recalls, complaints and VIN decoding

NHTSA lists 9 recall campaigns and 100 owner complaints for the Ram ProMaster City, covering model years 2015 to 2022. The 2015 model year drew the most complaints (27), and Engine is the component owners name most often.

Source: NHTSA recall and complaint flat files, updated September 25, 2026.

Decode your Ram ProMaster City VIN

See the model year, plant and build details of one vehicle, then the recalls for its exact year.

  • 9 recall campaigns on file
  • 100 owner complaints (unverified reports to NHTSA)
  • 8 model years with data (2015–2022)
  • most complaints: 2015 (27 for that model year)
  • top component: Engine (37 complaints)
  • latest recall 21V728000 (reported Sep 21, 2021)
  • 2 complaints reporting a crash (2.0%)
  • 3 complaints reporting a fire (3.0%)
  • 1 complaint reporting an injury (1.0%)
  • 0 complaints reporting a death (0.0%)

Ram ProMaster City complaints by model year

8 model years · NHTSA complaints

The 2015 model year has the most complaints: 27 of 100, or 27.0%. Next come 2016 (25) and 2017 (19). The fewest are for 2020, with 1 complaint.

Owner complaints per model yearHighest yearOther years
Ram ProMaster City owner complaints to NHTSA by model year, 2015–2022Column chart of 100 complaints across 8 model years. The highest is 2015 with 27. The full figures are in the table below the chart.2015: 27 complaints2720152016: 25 complaints2520162017: 19 complaints1920172018: 16 complaints1620182019: 5 complaints520192020: 1 complaint120202021: 5 complaints520212022: 2 complaints22022
Ram ProMaster City complaints by model year, with complaints reporting a crash, fire, injury or death
Ram ProMaster City complaints by model year, with complaints reporting a crash, fire, injury or death
Model yearComplaintsReporting a crashReporting a fireReporting an injuryReporting a death
2015271000
2016250000
2017190100
2018160100
201951010
202010000
202150000
202220100
All model years1002310

Crash, fire, injury and death columns count complaints that report at least one of them, not people.

Most-reported Ram ProMaster City components

top 15 · NHTSA categories

Engine is the component named most often, in 37 complaints (37.0% of all 100), followed by Electrical System (29) and Power Train (25).

Components named most often in Ram ProMaster City complaints (top 15)
Components named most often in Ram ProMaster City complaints (top 15)
ComponentComplaintsShare of complaints
Engine3737.0%
Electrical System2929.0%
Power Train2525.0%
Unknown or Other99.0%
Exterior Lighting88.0%
Structure44.0%
Electronic Stability Control (ESC)33.0%
Seat Belts33.0%
Steering33.0%
Vehicle Speed Control33.0%
Visibility/Wiper33.0%
Engine and Engine Cooling22.0%
Fuel/Propulsion System22.0%
Air Bags11.0%
Equipment11.0%

One complaint can name several components, so the shares add up to more than 100%. Component names are NHTSA’s top-level categories.

What NHTSA owner complaints mean

These figures count complaints that vehicle owners and other members of the public have submitted to NHTSA's Office of Defects Investigation. NHTSA uses complaints, together with other data, to spot safety issues that may warrant an investigation and to check whether existing recalls go far enough.

  • They are reports, not findings. Each complaint is the submitter's own account. Its presence in the database does not mean NHTSA has confirmed a defect.
  • Counts are not defect rates. The data doesn't say how many vehicles were sold, so a raw count can't tell you what share of vehicles had a problem.
  • Popular models collect more complaints. A model sold in large numbers will usually gather more complaints than a rare one, simply because more people own it.
  • One complaint can name several components. Totals by component can therefore add up to more than the number of complaints.
  • Coverage starts in 1995. NHTSA's complaint file contains complaints received since January 1, 1995.

Use complaint patterns as a prompt for questions: whether a recall covers the issue, whether the vehicle you are considering has had the fix, and what a mechanic finds on inspection. For confirmed safety defects, see the recall list for this model.

Ram ProMaster City recalls

9 campaigns · newest first

Every vehicle recall campaign NHTSA lists under the model name ProMaster City, newest first. The 9 campaigns cover model years 2015 to 2021. 4 model years tie for the most campaigns (3 each).

  • 9 recall campaigns
Ram ProMaster City recall campaigns covering each model year
DecadeYears ending in 0Years ending in 1Years ending in 2Years ending in 3Years ending in 4Years ending in 5Years ending in 6Years ending in 7Years ending in 8Years ending in 9
2015: 3 campaigns2016: 3 campaigns2017: 3 campaigns2018: 2 campaigns2019: 1 campaign
2020: 2 campaigns2021: 3 campaigns
Highlighted: the model years with the most campaigns.

  1. NHTSA campaign 21V728000

    Reported

    Exterior Lighting › Turn Signal

    Model years 2019–2021

    Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

    Consequence:
    The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
    Remedy:
    Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.

    Filed by Chrysler (FCA US, LLC)

  2. NHTSA campaign 21V699000

    Reported

    Seat Belts › Rear/Other › Retractor; Seat Belts › Front › Retractor; Seat Belts

    Model year 2021

    Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

    Consequence:
    An unsecured child restraint system can increase the risk of injury during a crash.
    Remedy:
    Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.

    Filed by Chrysler (FCA US, LLC)

  3. NHTSA campaign 21V147000

    Reported

    Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module

    Model years 2020–2021

    Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.

    Consequence:
    The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
    Remedy:
    FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.

    Filed by Chrysler (FCA US, LLC)

  4. NHTSA campaign 18V149000

    Reported

    Steering › Rack and Pinion

    Model year 2018

    Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid.

    Consequence:
    A hydraulic steering fluid leak may require additional sudden steering effort, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the steering gear housing, replacing any affected rack-and-pinion assembly, free of charge. The recall began March 13, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U23.

    Filed by Chrysler (FCA US, LLC)

  5. NHTSA campaign 18V129000

    Reported

    Equipment › Other › Labels

    Model year 2018

    Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The Tire Placards on these vehicles may indicate the incorrect total number of occupants allowed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

    Consequence:
    If the tire placard indicates an incorrect seating capacity, the operator may overload the vehicle, which can cause tire failure, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will install a corrected tire placard, free of charge. The recall began March 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U17.

    Filed by Chrysler (FCA US, LLC)

  6. NHTSA campaign 17V824000

    Reported

    Equipment

    Model years 2015–2017

    Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

    Consequence:
    If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
    Remedy:
    Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

    Filed by Chrysler (FCA US, LLC)

  7. NHTSA campaign 17V601000

    Reported

    Equipment › Other › Labels

    Model years 2015–2017

    Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

    Consequence:
    The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.

    Filed by Chrysler (FCA US, LLC)

  8. NHTSA campaign 16V953000

    Reported

    Air Bags › Side/Window

    Model year 2017

    Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.

    Consequence:
    If the side curtain air bags do not inflate properly, the vehicle occupants are at an increased risk of injury in the event of a crash.
    Remedy:
    Chrysler has notified the owner, and a dealer inspected the side curtain air bags, free of charge. The recall began January 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S95.

    Filed by Chrysler (FCA US, LLC)

  9. NHTSA campaign 16V253000

    Reported

    Electrical System › Software; Exterior Lighting › Brake Lights

    Model years 2015–2016

    Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

    Consequence:
    Trailer brake lights that are inoperative can increase the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.

    Filed by Chrysler (FCA US, LLC)

Recall text is shown as NHTSA publishes it. NHTSA’s Vehicle Safety Hotline, 1-888-327-4236, also answers recall questions.

How to read this recall list

This list shows every safety recall campaign NHTSA has on file for this make, model and model year. It is not specific to one vehicle: a recall often covers only vehicles built in a certain date range or with a certain part, and many of the vehicles it covers will already have been repaired.

What each recall field means
What each recall field means
FieldWhat it tells you
Campaign numberNHTSA's unique ID for the recall, such as 20V771000. Quote it to a dealer or when searching NHTSA's site.
ComponentThe system or part involved, for example air bags, brakes or electrical software.
SummaryWhat the defect or non-compliance is and which vehicles are covered.
ConsequenceThe safety risk if the problem isn't fixed.
RemedyWhat the manufacturer will do, such as a repair, replacement or software update, and whether it is free.
  • Some recalls carry an NHTSA consumer advisory, “Do Not Drive” or “Park Outside”. Follow it until the repair is done.
  • A single campaign often covers several models or model years, so the same campaign number can appear in more than one list.
  • Recalls are shown as NHTSA publishes them. Very recent campaigns may take time to appear.

Does your vehicle have an open recall? Only a VIN check can tell you. Enter the VIN at NHTSA's recall lookup (opens in a new tab) or on the manufacturer's website. Our VIN recall check guide explains what each option covers.

Ram ProMaster City questions

5 questions

How many recalls does the Ram ProMaster City have?

NHTSA lists 9 vehicle recall campaigns for the Ram ProMaster City, covering model years 2015 to 2022. The most recent, 21V728000, was reported on September 21, 2021 and is filed under “Exterior lighting”.

Which Ram ProMaster City model year has the most complaints?

The 2015 model year, with 27 of the 100 complaints in NHTSA’s file (27.0%). The next are 2016 (25) and 2017 (19). Complaint counts also reflect how many vehicles of each year were sold and how long they have been on the road, so they are not a reliability ranking.

What is the most common Ram ProMaster City complaint?

Engine is the component named most often: 37 complaints, or 37.0% of all 100. Electrical System (29) and Power Train (25) follow. Complaints are unverified reports from owners, not confirmed defects, and one complaint can name several components.

Does every recall on this page apply to my Ram ProMaster City?

Not necessarily. Each campaign lists specific model years, and many cover only vehicles built in a certain period or fitted with a certain part; repairs already carried out aren’t shown. To see whether a recall is open on your vehicle, enter its VIN at NHTSA’s recall lookup (opens in a new tab) or ask a Ram dealer.

How many Ram ProMaster City complaints report a crash, fire, injury or death?

Of the 100 complaints, 2 report a crash, 3 a fire, 1 at least one injury and 0 at least one death. These figures count complaints, not people, and each complaint is the submitter’s own unverified account.

Other Ram models

8 models · most complaints first

The Ram models with the most NHTSA complaints, and the Ram VIN decoder with every Ram model page, WMI code and VIN note.

All Ram models and WMI codesLook up recalls by year

Data: NHTSA recalls and complaints flat files, updated September 25, 2026. Recall campaigns are vehicle (V) campaigns listed for this model name; complaints are counted once per NHTSA ODI number and model year.