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NHTSA recalls & complaints · 2007–2016

Volkswagen Eos recalls, complaints and VIN decoding

NHTSA lists 7 recall campaigns and 425 owner complaints for the Volkswagen Eos, covering model years 2007 to 2016. The 2012 model year drew the most complaints (94), and Air Bags is the component owners name most often.

Source: NHTSA recall and complaint flat files, updated September 25, 2026.

Decode your Volkswagen Eos VIN

See the model year, plant and build details of one vehicle, then the recalls for its exact year.

  • 7 recall campaigns on file
  • 425 owner complaints (unverified reports to NHTSA)
  • 10 model years with data (2007–2016)
  • most complaints: 2012 (94 for that model year)
  • top component: Air Bags (168 complaints)
  • latest recall 19V014000 (reported Jan 11, 2019)
  • 13 complaints reporting a crash (3.1%)
  • 5 complaints reporting a fire (1.2%)
  • 8 complaints reporting an injury (1.9%)
  • 0 complaints reporting a death (0.0%)

Volkswagen Eos complaints by model year

10 model years · NHTSA complaints

The 2012 model year has the most complaints: 94 of 425, or 22.1%. Next come 2009 (84) and 2010 (69). The fewest are for 2015, with 3 complaints.

Owner complaints per model yearHighest yearOther years
Volkswagen Eos owner complaints to NHTSA by model year, 2007–2016Column chart of 425 complaints across 10 model years. The highest is 2012 with 94. The full figures are in the table below the chart.2007: 40 complaints4020072008: 47 complaints4720082009: 84 complaints8420092010: 69 complaints6920102011: 18 complaints1820112012: 94 complaints9420122013: 26 complaints2620132014: 40 complaints4020142015: 3 complaints320152016: 4 complaints42016
Volkswagen Eos complaints by model year, with complaints reporting a crash, fire, injury or death
Volkswagen Eos complaints by model year, with complaints reporting a crash, fire, injury or death
Model yearComplaintsReporting a crashReporting a fireReporting an injuryReporting a death
2007404010
2008472120
2009844000
2010690000
2011182010
2012941220
2013260110
2014400010
201530000
201640100
All model years42513580

Crash, fire, injury and death columns count complaints that report at least one of them, not people.

Most-reported Volkswagen Eos components

top 15 · NHTSA categories

Air Bags is the component named most often, in 168 complaints (39.5% of all 425), followed by Power Train (102) and Electrical System (51).

Components named most often in Volkswagen Eos complaints (top 15)
Components named most often in Volkswagen Eos complaints (top 15)
ComponentComplaintsShare of complaints
Air Bags16839.5%
Power Train10224.0%
Electrical System5112.0%
Engine4811.3%
Service Brakes327.5%
Unknown or Other286.6%
Structure194.5%
Electronic Stability Control (ESC)133.1%
Fuel/Propulsion System133.1%
Steering133.1%
Engine and Engine Cooling81.9%
Vehicle Speed Control81.9%
Visibility81.9%
Seat Belts61.4%
Visibility/Wiper51.2%

One complaint can name several components, so the shares add up to more than 100%. Component names are NHTSA’s top-level categories.

What NHTSA owner complaints mean

These figures count complaints that vehicle owners and other members of the public have submitted to NHTSA's Office of Defects Investigation. NHTSA uses complaints, together with other data, to spot safety issues that may warrant an investigation and to check whether existing recalls go far enough.

  • They are reports, not findings. Each complaint is the submitter's own account. Its presence in the database does not mean NHTSA has confirmed a defect.
  • Counts are not defect rates. The data doesn't say how many vehicles were sold, so a raw count can't tell you what share of vehicles had a problem.
  • Popular models collect more complaints. A model sold in large numbers will usually gather more complaints than a rare one, simply because more people own it.
  • One complaint can name several components. Totals by component can therefore add up to more than the number of complaints.
  • Coverage starts in 1995. NHTSA's complaint file contains complaints received since January 1, 1995.

Use complaint patterns as a prompt for questions: whether a recall covers the issue, whether the vehicle you are considering has had the fix, and what a mechanic finds on inspection. For confirmed safety defects, see the recall list for this model.

Volkswagen Eos recalls

7 campaigns · newest first

Every vehicle recall campaign NHTSA lists under the model name Eos, newest first. The 7 campaigns cover model years 2009 to 2016. The 2012 and 2013 model years appear in the most campaigns (4 each).

  • 7 recall campaigns
Volkswagen Eos recall campaigns covering each model year
DecadeYears ending in 0Years ending in 1Years ending in 2Years ending in 3Years ending in 4Years ending in 5Years ending in 6Years ending in 7Years ending in 8Years ending in 9
2009: 2 campaigns
2010: 2 campaigns2011: 2 campaigns2012: 4 campaigns2013: 4 campaigns2014: 3 campaigns2015: 2 campaigns2016: 2 campaigns
Highlighted: the model years with the most campaigns.

  1. NHTSA campaign 19V014000

    Reported

    Air Bags › Frontal › Driver Side › Inflator Module

    Model years 2015–2016

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

    Consequence:
    In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
    Remedy:
    Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).

    Filed by Volkswagen Group of America, Inc.

  2. NHTSA campaign 18V329000

    Reported

    Unknown or Other

    Model years 2012–2016

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

    Consequence:
    If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
    Remedy:
    Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

    Filed by Volkswagen Group of America, Inc.

  3. NHTSA campaign 18V148000

    Reported

    Air Bags › Frontal › Driver Side › Inflator Module

    Model years 2010–2014

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

    Consequence:
    In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
    Remedy:
    Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.

    Filed by Volkswagen Group of America, Inc.

  4. NHTSA campaign 16V913000

    Reported

    Electronic Stability Control (ESC); Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip

    Model year 2009

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.

    Consequence:
    A loss of vehicle control can increase the risk of a crash.
    Remedy:
    Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.

    Filed by Volkswagen Group of America, Inc.

  5. NHTSA campaign 16V078000

    Reported

    Air Bags › Frontal › Driver Side › Inflator Module

    Model years 2012–2014

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

    Consequence:
    In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
    Remedy:
    Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.

    Filed by Volkswagen Group of America, Inc.

  6. NHTSA campaign 15V483000

    Reported

    Air Bags › Frontal

    Model years 2010–2013

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

    Consequence:
    A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
    Remedy:
    Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

    Filed by Volkswagen Group of America, Inc.

  7. NHTSA campaign 09V333000

    Reported

    Power Train › Automatic Transmission

    Model year 2009

    Volkswagen is recalling certain model year 2009 and 2010 passenger cars manufactured between September 2008 and August 2009. The wiring harness of a temperature sensor in the direct shift gearbox (DSG) may have connector wires that were insufficiently crimped. With insufficiently crimped connector wires, a temperature sensor has the potential to falsely detect a high gearbox oil temperature, causing the transmission to abruptly shift to neutral. If this happens, the selector lever position indicator within the instrument panel will flash. In addition, the "depress brake pedal" indicator light will be illuminated, alerting the driver to apply the brakes.

    Consequence:
    The abrupt shift to neutral could lead to a crash without warning.
    Remedy:
    Volkswagen will reprogram the transmission control module with updated software free of charge. The recall began on October 20, 2009. Owners may contact Volkswagen at 1-800-822-8987.

    Filed by Volkswagen Group of America, Inc.

Recall text is shown as NHTSA publishes it; older campaigns, which NHTSA stores in capital letters, are shown in sentence case. NHTSA’s Vehicle Safety Hotline, 1-888-327-4236, also answers recall questions.

How to read this recall list

This list shows every safety recall campaign NHTSA has on file for this make, model and model year. It is not specific to one vehicle: a recall often covers only vehicles built in a certain date range or with a certain part, and many of the vehicles it covers will already have been repaired.

What each recall field means
What each recall field means
FieldWhat it tells you
Campaign numberNHTSA's unique ID for the recall, such as 20V771000. Quote it to a dealer or when searching NHTSA's site.
ComponentThe system or part involved, for example air bags, brakes or electrical software.
SummaryWhat the defect or non-compliance is and which vehicles are covered.
ConsequenceThe safety risk if the problem isn't fixed.
RemedyWhat the manufacturer will do, such as a repair, replacement or software update, and whether it is free.
  • Some recalls carry an NHTSA consumer advisory, “Do Not Drive” or “Park Outside”. Follow it until the repair is done.
  • A single campaign often covers several models or model years, so the same campaign number can appear in more than one list.
  • Recalls are shown as NHTSA publishes them. Very recent campaigns may take time to appear.

Does your vehicle have an open recall? Only a VIN check can tell you. Enter the VIN at NHTSA's recall lookup (opens in a new tab) or on the manufacturer's website. Our VIN recall check guide explains what each option covers.

Volkswagen Eos questions

5 questions

How many recalls does the Volkswagen Eos have?

NHTSA lists 7 vehicle recall campaigns for the Volkswagen Eos, covering model years 2007 to 2016. The most recent, 19V014000, was reported on January 11, 2019 and is filed under “Air bags”. The 2012 and 2013 model years are covered by the most campaigns (4 each).

Which Volkswagen Eos model year has the most complaints?

The 2012 model year, with 94 of the 425 complaints in NHTSA’s file (22.1%). The next are 2009 (84) and 2010 (69). Complaint counts also reflect how many vehicles of each year were sold and how long they have been on the road, so they are not a reliability ranking.

What is the most common Volkswagen Eos complaint?

Air Bags is the component named most often: 168 complaints, or 39.5% of all 425. Power Train (102) and Electrical System (51) follow. Complaints are unverified reports from owners, not confirmed defects, and one complaint can name several components.

Does every recall on this page apply to my Volkswagen Eos?

Not necessarily. Each campaign lists specific model years, and many cover only vehicles built in a certain period or fitted with a certain part; repairs already carried out aren’t shown. To see whether a recall is open on your vehicle, enter its VIN at NHTSA’s recall lookup (opens in a new tab) or ask a Volkswagen dealer.

How many Volkswagen Eos complaints report a crash, fire, injury or death?

Of the 425 complaints, 13 report a crash, 5 a fire, 8 at least one injury and 0 at least one death. These figures count complaints, not people, and each complaint is the submitter’s own unverified account.

Other Volkswagen models

8 models · most complaints first

The Volkswagen models with the most NHTSA complaints, and the Volkswagen VIN decoder with every Volkswagen model page, WMI code and VIN note.

All Volkswagen models and WMI codesLook up recalls by year

Data: NHTSA recalls and complaints flat files, updated September 25, 2026. Recall campaigns are vehicle (V) campaigns listed for this model name; complaints are counted once per NHTSA ODI number and model year.