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NHTSA recalls & complaints · 2013–2015

Mercedes-Benz E400 Hybrid recalls, complaints and VIN decoding

NHTSA lists 3 recall campaigns and 3 owner complaints for the Mercedes-Benz E400 Hybrid, covering model years 2013 to 2015. The 2013 model year drew the most complaints (2), and Electrical System is the component owners name most often.

Source: NHTSA recall and complaint flat files, updated September 25, 2026.

Decode your Mercedes-Benz E400 Hybrid VIN

See the model year, plant and build details of one vehicle, then the recalls for its exact year.

  • 3 recall campaigns on file
  • 3 owner complaints (unverified reports to NHTSA)
  • 3 model years with data (2013–2015)
  • most complaints: 2013 (2 for that model year)
  • top component: Electrical System (1 complaint)
  • latest recall 19V787000 (reported Nov 1, 2019)
  • 1 complaint reporting a crash (33.3%)
  • 0 complaints reporting a fire (0.0%)
  • 0 complaints reporting an injury (0.0%)
  • 0 complaints reporting a death (0.0%)

Mercedes-Benz E400 Hybrid complaints by model year

2 model years · NHTSA complaints

The 2013 model year has the most complaints: 2 of 3, or 66.7%. Next come 2014 (1).

Mercedes-Benz E400 Hybrid complaints by model year, with complaints reporting a crash, fire, injury or death
Mercedes-Benz E400 Hybrid complaints by model year, with complaints reporting a crash, fire, injury or death
Model yearComplaintsReporting a crashReporting a fireReporting an injuryReporting a death
201321000
201410000
All model years31000

Crash, fire, injury and death columns count complaints that report at least one of them, not people.

Most-reported Mercedes-Benz E400 Hybrid components

top 3 · NHTSA categories

Electrical System is the component named most often, in 1 complaint (33.3% of all 3), followed by Power Train (1) and Service Brakes (1).

Components named most often in Mercedes-Benz E400 Hybrid complaints (top 3)
Components named most often in Mercedes-Benz E400 Hybrid complaints (top 3)
ComponentComplaintsShare of complaints
Electrical System133.3%
Power Train133.3%
Service Brakes133.3%

One complaint can name several components, so the shares add up to more than 100%. Component names are NHTSA’s top-level categories.

What NHTSA owner complaints mean

These figures count complaints that vehicle owners and other members of the public have submitted to NHTSA's Office of Defects Investigation. NHTSA uses complaints, together with other data, to spot safety issues that may warrant an investigation and to check whether existing recalls go far enough.

  • They are reports, not findings. Each complaint is the submitter's own account. Its presence in the database does not mean NHTSA has confirmed a defect.
  • Counts are not defect rates. The data doesn't say how many vehicles were sold, so a raw count can't tell you what share of vehicles had a problem.
  • Popular models collect more complaints. A model sold in large numbers will usually gather more complaints than a rare one, simply because more people own it.
  • One complaint can name several components. Totals by component can therefore add up to more than the number of complaints.
  • Coverage starts in 1995. NHTSA's complaint file contains complaints received since January 1, 1995.

Use complaint patterns as a prompt for questions: whether a recall covers the issue, whether the vehicle you are considering has had the fix, and what a mechanic finds on inspection. For confirmed safety defects, see the recall list for this model.

Mercedes-Benz E400 Hybrid recalls

3 campaigns · newest first

Every vehicle recall campaign NHTSA lists under the model name E400 Hybrid, newest first. The 3 campaigns cover model years 2013 to 2015. The 2014 model year appears in the most campaigns (3).

  • 3 recall campaigns
  • 1 over-the-air remedy
Mercedes-Benz E400 Hybrid recall campaigns covering each model year
2013: 2 campaigns2014: 3 campaigns2015: 2 campaigns
Highlighted: the model year with the most campaigns.

  1. NHTSA campaign 19V787000

    Reported

    Communication

    Model years 2013–2015 · Over-the-air fix

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

    Consequence:
    An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
    Remedy:
    MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

    Filed by Mercedes-Benz USA, LLC

  2. NHTSA campaign 17V627000

    Reported

    Air Bags › Frontal

    Model year 2014

    Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

    Consequence:
    If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
    Remedy:
    MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

    Filed by Mercedes-Benz USA, LLC

  3. NHTSA campaign 15V088000

    Reported

    Structure › Body › Hood

    Model years 2013–2015

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.

    Consequence:
    If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
    Remedy:
    MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

    Filed by Mercedes-Benz USA, LLC

Recall text is shown as NHTSA publishes it. NHTSA’s Vehicle Safety Hotline, 1-888-327-4236, also answers recall questions.

How to read this recall list

This list shows every safety recall campaign NHTSA has on file for this make, model and model year. It is not specific to one vehicle: a recall often covers only vehicles built in a certain date range or with a certain part, and many of the vehicles it covers will already have been repaired.

What each recall field means
What each recall field means
FieldWhat it tells you
Campaign numberNHTSA's unique ID for the recall, such as 20V771000. Quote it to a dealer or when searching NHTSA's site.
ComponentThe system or part involved, for example air bags, brakes or electrical software.
SummaryWhat the defect or non-compliance is and which vehicles are covered.
ConsequenceThe safety risk if the problem isn't fixed.
RemedyWhat the manufacturer will do, such as a repair, replacement or software update, and whether it is free.
  • Some recalls carry an NHTSA consumer advisory, “Do Not Drive” or “Park Outside”. Follow it until the repair is done.
  • A single campaign often covers several models or model years, so the same campaign number can appear in more than one list.
  • Recalls are shown as NHTSA publishes them. Very recent campaigns may take time to appear.

Does your vehicle have an open recall? Only a VIN check can tell you. Enter the VIN at NHTSA's recall lookup (opens in a new tab) or on the manufacturer's website. Our VIN recall check guide explains what each option covers.

Mercedes-Benz E400 Hybrid questions

5 questions

How many recalls does the Mercedes-Benz E400 Hybrid have?

NHTSA lists 3 vehicle recall campaigns for the Mercedes-Benz E400 Hybrid, covering model years 2013 to 2015. The most recent, 19V787000, was reported on November 1, 2019 and is filed under “Communication”. The 2014 model year is covered by the most campaigns (3).

Which Mercedes-Benz E400 Hybrid model year has the most complaints?

The 2013 model year, with 2 of the 3 complaints in NHTSA’s file (66.7%). The next is 2014 (1). Complaint counts also reflect how many vehicles of each year were sold and how long they have been on the road, so they are not a reliability ranking.

What is the most common Mercedes-Benz E400 Hybrid complaint?

Electrical System is the component named most often: 1 complaint, or 33.3% of all 3. Power Train (1) and Service Brakes (1) follow. Complaints are unverified reports from owners, not confirmed defects, and one complaint can name several components.

Does every recall on this page apply to my Mercedes-Benz E400 Hybrid?

Not necessarily. Each campaign lists specific model years, and many cover only vehicles built in a certain period or fitted with a certain part; repairs already carried out aren’t shown. To see whether a recall is open on your vehicle, enter its VIN at NHTSA’s recall lookup (opens in a new tab) or ask a Mercedes-Benz dealer.

How many Mercedes-Benz E400 Hybrid complaints report a crash, fire, injury or death?

Of the 3 complaints, 1 report a crash, 0 a fire, 0 at least one injury and 0 at least one death. These figures count complaints, not people, and each complaint is the submitter’s own unverified account.

Other Mercedes-Benz models

8 models · most complaints first

The Mercedes-Benz models with the most NHTSA complaints, and the Mercedes-Benz VIN decoder with every Mercedes-Benz model page, WMI code and VIN note.

All Mercedes-Benz models and WMI codesLook up recalls by year

Data: NHTSA recalls and complaints flat files, updated September 25, 2026. Recall campaigns are vehicle (V) campaigns listed for this model name; complaints are counted once per NHTSA ODI number and model year.