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NHTSA recalls & complaints · 2006–2018

Mercedes-Benz CLS 550 recalls, complaints and VIN decoding

NHTSA lists 11 recall campaigns and 107 owner complaints for the Mercedes-Benz CLS 550, covering model years 2006 to 2018. The 2007 model year drew the most complaints (35), and Fuel/Propulsion System is the component owners name most often.

Source: NHTSA recall and complaint flat files, updated September 25, 2026.

Decode your Mercedes-Benz CLS 550 VIN

See the model year, plant and build details of one vehicle, then the recalls for its exact year.

  • 11 recall campaigns on file
  • 107 owner complaints (unverified reports to NHTSA)
  • 13 model years with data (2006–2018)
  • most complaints: 2007 (35 for that model year)
  • top component: Fuel/Propulsion System (36 complaints)
  • latest recall 24V874000 (reported Nov 19, 2024)
  • 3 complaints reporting a crash (2.8%)
  • 1 complaint reporting a fire (0.9%)
  • 4 complaints reporting an injury (3.7%)
  • 0 complaints reporting a death (0.0%)

Mercedes-Benz CLS 550 complaints by model year

11 model years · NHTSA complaints

The 2007 model year has the most complaints: 35 of 107, or 32.7%. Next come 2012 (23) and 2008 (17). The fewest are for 2017, with 1 complaint.

Owner complaints per model yearHighest yearOther years
Mercedes-Benz CLS 550 owner complaints to NHTSA by model year, 2006–2017Column chart of 107 complaints across 12 model years. The highest is 2007 with 35. The full figures are in the table below the chart.2006: 7 complaints720062007: 35 complaints3520072008: 17 complaints1720082009: 4 complaints420092010: 1 complaint120102011: 4 complaints420112012: 23 complaints2320122013: 4 complaints420132014: 10 complaints1020142015: 1 complaint120152016: 0 complaints20162017: 1 complaint12017
Mercedes-Benz CLS 550 complaints by model year, with complaints reporting a crash, fire, injury or death
Mercedes-Benz CLS 550 complaints by model year, with complaints reporting a crash, fire, injury or death
Model yearComplaintsReporting a crashReporting a fireReporting an injuryReporting a death
200670000
2007350100
2008170000
200941020
201010000
201140000
2012231010
201340000
2014101010
201510000
201710000
All model years1073140

Crash, fire, injury and death columns count complaints that report at least one of them, not people.

Most-reported Mercedes-Benz CLS 550 components

top 15 · NHTSA categories

Fuel/Propulsion System is the component named most often, in 36 complaints (33.6% of all 107), followed by Power Train (12) and Electrical System (11).

Components named most often in Mercedes-Benz CLS 550 complaints (top 15)
Components named most often in Mercedes-Benz CLS 550 complaints (top 15)
ComponentComplaintsShare of complaints
Fuel/Propulsion System3633.6%
Power Train1211.2%
Electrical System1110.3%
Service Brakes109.3%
Suspension109.3%
Fuel System, Gasoline98.4%
Unknown or Other98.4%
Engine87.5%
Air Bags65.6%
Steering65.6%
Visibility43.7%
Tires32.8%
Wheels32.8%
Electronic Stability Control (ESC)21.9%
Engine and Engine Cooling21.9%

One complaint can name several components, so the shares add up to more than 100%. Component names are NHTSA’s top-level categories.

What NHTSA owner complaints mean

These figures count complaints that vehicle owners and other members of the public have submitted to NHTSA's Office of Defects Investigation. NHTSA uses complaints, together with other data, to spot safety issues that may warrant an investigation and to check whether existing recalls go far enough.

  • They are reports, not findings. Each complaint is the submitter's own account. Its presence in the database does not mean NHTSA has confirmed a defect.
  • Counts are not defect rates. The data doesn't say how many vehicles were sold, so a raw count can't tell you what share of vehicles had a problem.
  • Popular models collect more complaints. A model sold in large numbers will usually gather more complaints than a rare one, simply because more people own it.
  • One complaint can name several components. Totals by component can therefore add up to more than the number of complaints.
  • Coverage starts in 1995. NHTSA's complaint file contains complaints received since January 1, 1995.

Use complaint patterns as a prompt for questions: whether a recall covers the issue, whether the vehicle you are considering has had the fix, and what a mechanic finds on inspection. For confirmed safety defects, see the recall list for this model.

Mercedes-Benz CLS 550 recalls

11 campaigns · newest first

Every vehicle recall campaign NHTSA lists under the model name CLS 550, newest first. The 11 campaigns cover model years 2006 to 2018. The 2007, 2014 and 2015 model years appear in the most campaigns (4 each).

  • 11 recall campaigns
  • 2 over-the-air remedies
Mercedes-Benz CLS 550 recall campaigns covering each model year
DecadeYears ending in 0Years ending in 1Years ending in 2Years ending in 3Years ending in 4Years ending in 5Years ending in 6Years ending in 7Years ending in 8Years ending in 9
2006: 1 campaign2007: 4 campaigns2008: 3 campaigns2009: 3 campaigns
2010: 3 campaigns2011: 3 campaigns2012: 3 campaigns2013: 3 campaigns2014: 4 campaigns2015: 4 campaigns2016: 1 campaign2017: 1 campaign2018: 1 campaign
Highlighted: the model years with the most campaigns.

  1. NHTSA campaign 24V874000

    Reported

    Visibility › Sun/Moon Roof Assembly

    Model years 2007–2011

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.

    Consequence:
    A detached sunroof panel can become a road hazard, increasing the risk of a crash.
    Remedy:
    Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.

    Filed by Mercedes-Benz USA, LLC

  2. NHTSA campaign 22V954000

    Reported

    Visibility › Sun/Moon Roof Assembly

    Model years 2006–2011

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.

    Consequence:
    A detached sunroof panel may become a road hazard, increasing the risk of a crash.
    Remedy:
    Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.

    Filed by Mercedes-Benz USA, LLC

  3. NHTSA campaign 21V196000

    Reported

    Visibility › Sun/Moon Roof Assembly

    Model year 2007

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing the glass panel to detach from the vehicle.

    Consequence:
    A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
    Remedy:
    MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA's number for this recall is 2021040012.

    Filed by Mercedes-Benz USA, LLC

  4. NHTSA campaign 21V058000

    Reported

    Communication › Auto Crash Notification; Electrical System › Software

    Model years 2017–2018 · Over-the-air fix

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

    Consequence:
    Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
    Remedy:
    MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

    Filed by Mercedes-Benz USA, LLC

  5. NHTSA campaign 19V918000

    Reported

    Visibility › Sun/Moon Roof Assembly

    Model years 2007–2011

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf

    Consequence:
    A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
    Remedy:
    MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.

    Filed by Mercedes-Benz USA, LLC

  6. NHTSA campaign 19V787000

    Reported

    Communication

    Model years 2013–2016 · Over-the-air fix

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

    Consequence:
    An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
    Remedy:
    MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

    Filed by Mercedes-Benz USA, LLC

  7. NHTSA campaign 17V177000

    Reported

    Electrical System › Software; Air Bags › Frontal › Sensor/Control Module-Inactive

    Model years 2012, 2014

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.

    Consequence:
    If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
    Remedy:
    MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

    Filed by Mercedes-Benz USA, LLC

  8. NHTSA campaign 15V505000

    Reported

    Engine and Engine Cooling › Engine

    Model year 2015

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 Mercedes Benz E350, E400, E400 4Matic, E63 4M S AMG, E350 4Matic, E63-4M S AMG, 2015 CLS400, CLS400 4Matic, CLS550, CLS63-4M "P" AMG, and CLS550 4Matic vehicles manufactured April 16, 2015, to April 22, 2015. The integral steel cable that secures the rubber seal to the bulkhead might have been damaged due to the supplier rework of the rubber seal. In the event the rubber seal is not properly secured around the engine compartment, it is possible for the rubber seal to temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.

    Consequence:
    If the rubber seal falls into the engine compartment, it may contact parts of the engine or exhaust system, increasing the risk of a fire.
    Remedy:
    MBUSA will notify owners, and dealers will replace the rubber seal, in the engine compartment, free of charge. The recall began on September 2, 2015. MBUSA's number is 2015080001. Owners may contact MBUSA customer service at 1-201-573-5339.

    Filed by Mercedes-Benz USA, LLC

  9. NHTSA campaign 15V137000

    Reported

    Exterior Lighting

    Model years 2012–2015

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."

    Consequence:
    Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.
    Remedy:
    MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.

    Filed by Mercedes-Benz USA, LLC

  10. NHTSA campaign 15V088000

    Reported

    Structure › Body › Hood

    Model years 2013–2015

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.

    Consequence:
    If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
    Remedy:
    MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

    Filed by Mercedes-Benz USA, LLC

Show 1 more recall

  1. NHTSA campaign 12V533000

    Reported

    Latches/Locks/Linkages › Hood › Latch

    Model year 2012

    Mercedes-Benz is recalling certain model year 2012 CLS550 and CLS550 4Matic vehicles, manufactured December 01, 2011, through December 13, 2011. The bolts that hold the hood's secondary latch striker may have been insufficiently tightened.

    Consequence:
    The reduced torque of the striker bolts might lead to a loosening of the bolts. If two of the four bolts securing the striker became loose, the secondary hood latch function would become ineffective. If this problem combines with a failure of the primary hood lock or if the hood is not properly closed, the hood could open while driving, increasing the risk of a vehicle crash.
    Remedy:
    Mercedes-Benz will notify owners, and dealers will check and retighten the bolts as necessary. Mercedes-Benz notified the owners by phone for this campaign starting on 11/21/2012. Owners may contact Mercedes-Benz at 1-800-367-6372.

    Filed by Mercedes-Benz USA, LLC

Recall text is shown as NHTSA publishes it. NHTSA’s Vehicle Safety Hotline, 1-888-327-4236, also answers recall questions.

How to read this recall list

This list shows every safety recall campaign NHTSA has on file for this make, model and model year. It is not specific to one vehicle: a recall often covers only vehicles built in a certain date range or with a certain part, and many of the vehicles it covers will already have been repaired.

What each recall field means
What each recall field means
FieldWhat it tells you
Campaign numberNHTSA's unique ID for the recall, such as 20V771000. Quote it to a dealer or when searching NHTSA's site.
ComponentThe system or part involved, for example air bags, brakes or electrical software.
SummaryWhat the defect or non-compliance is and which vehicles are covered.
ConsequenceThe safety risk if the problem isn't fixed.
RemedyWhat the manufacturer will do, such as a repair, replacement or software update, and whether it is free.
  • Some recalls carry an NHTSA consumer advisory, “Do Not Drive” or “Park Outside”. Follow it until the repair is done.
  • A single campaign often covers several models or model years, so the same campaign number can appear in more than one list.
  • Recalls are shown as NHTSA publishes them. Very recent campaigns may take time to appear.

Does your vehicle have an open recall? Only a VIN check can tell you. Enter the VIN at NHTSA's recall lookup (opens in a new tab) or on the manufacturer's website. Our VIN recall check guide explains what each option covers.

Mercedes-Benz CLS 550 questions

5 questions

How many recalls does the Mercedes-Benz CLS 550 have?

NHTSA lists 11 vehicle recall campaigns for the Mercedes-Benz CLS 550, covering model years 2006 to 2018. The most recent, 24V874000, was reported on November 19, 2024 and is filed under “Visibility”. The 2007, 2014 and 2015 model years are covered by the most campaigns (4 each).

Which Mercedes-Benz CLS 550 model year has the most complaints?

The 2007 model year, with 35 of the 107 complaints in NHTSA’s file (32.7%). The next are 2012 (23) and 2008 (17). Complaint counts also reflect how many vehicles of each year were sold and how long they have been on the road, so they are not a reliability ranking.

What is the most common Mercedes-Benz CLS 550 complaint?

Fuel/Propulsion System is the component named most often: 36 complaints, or 33.6% of all 107. Power Train (12) and Electrical System (11) follow. Complaints are unverified reports from owners, not confirmed defects, and one complaint can name several components.

Does every recall on this page apply to my Mercedes-Benz CLS 550?

Not necessarily. Each campaign lists specific model years, and many cover only vehicles built in a certain period or fitted with a certain part; repairs already carried out aren’t shown. To see whether a recall is open on your vehicle, enter its VIN at NHTSA’s recall lookup (opens in a new tab) or ask a Mercedes-Benz dealer.

How many Mercedes-Benz CLS 550 complaints report a crash, fire, injury or death?

Of the 107 complaints, 3 report a crash, 1 a fire, 4 at least one injury and 0 at least one death. These figures count complaints, not people, and each complaint is the submitter’s own unverified account.

Other Mercedes-Benz models

8 models · most complaints first

The Mercedes-Benz models with the most NHTSA complaints, and the Mercedes-Benz VIN decoder with every Mercedes-Benz model page, WMI code and VIN note.

All Mercedes-Benz models and WMI codesLook up recalls by year

Data: NHTSA recalls and complaints flat files, updated September 25, 2026. Recall campaigns are vehicle (V) campaigns listed for this model name; complaints are counted once per NHTSA ODI number and model year.