NHTSA campaign 24V688000
Reported
Equipment › Electrical › Infotainment › Software; Parking Brake › Electrical › Control Module › Software; Back Over Prevention › Automatic System Braking
Model year 2024
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
- Consequence:
- An automatic emergency braking system that does not function as intended can increase the risk of a crash.
- Remedy:
- Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Filed by Mercedes-Benz USA, LLC