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NHTSA recalls & complaints · 1995–2026

Land Rover Defender recalls, complaints and VIN decoding

NHTSA lists 19 recall campaigns and 300 owner complaints for the Land Rover Defender, covering model years 1995 to 2026. The 2023 model year drew the most complaints (81), and Electrical System is the component owners name most often.

Source: NHTSA recall and complaint flat files, updated September 25, 2026.

Decode your Land Rover Defender VIN

See the model year, plant and build details of one vehicle, then the recalls for its exact year.

  • 19 recall campaigns on file
  • 300 owner complaints (unverified reports to NHTSA)
  • 12 model years with data (1995–2026)
  • most complaints: 2023 (81 for that model year)
  • top component: Electrical System (99 complaints)
  • latest recall 26V599000 (reported Sep 17, 2026)
  • 3 complaints reporting a crash (1.0%)
  • 4 complaints reporting a fire (1.3%)
  • 2 complaints reporting an injury (0.7%)
  • 0 complaints reporting a death (0.0%)

Land Rover Defender complaints by model year

12 model years · NHTSA complaints

The 2023 model year has the most complaints: 81 of 300, or 27.0%. Next come 2022 (73) and 2020 (55). The fewest are for 2003, with 1 complaint.

Owner complaints per model yearHighest yearOther years
Land Rover Defender owner complaints to NHTSA by model year, 1995–2026Column chart of 300 complaints across 32 model years. The highest is 2023 with 81. The full figures are in the table below the chart.1995: 1 complaint119951996: 0 complaints19961997: 0 complaints19971998: 0 complaints19981999: 1 complaint119992000: 0 complaints20002001: 1 complaint120012002: 3 complaints320022003: 1 complaint120032004: 0 complaints20042005: 0 complaints20052006: 0 complaints20062007: 0 complaints20072008: 0 complaints20082009: 0 complaints20092010: 0 complaints20102011: 0 complaints20112012: 0 complaints20122013: 0 complaints20132014: 0 complaints20142015: 0 complaints20152016: 0 complaints20162017: 0 complaints20172018: 0 complaints20182019: 0 complaints20192020: 55 complaints5520202021: 40 complaints4020212022: 73 complaints7320222023: 81 complaints8120232024: 25 complaints2520242025: 13 complaints1320252026: 6 complaints62026
Land Rover Defender complaints by model year, with complaints reporting a crash, fire, injury or death
Land Rover Defender complaints by model year, with complaints reporting a crash, fire, injury or death
Model yearComplaintsReporting a crashReporting a fireReporting an injuryReporting a death
199510100
199910000
200110000
200230000
200310000
2020551110
2021400000
2022732010
2023810000
2024250100
2025130100
202660000
All model years3003420

Crash, fire, injury and death columns count complaints that report at least one of them, not people.

Most-reported Land Rover Defender components

top 15 · NHTSA categories

Electrical System is the component named most often, in 99 complaints (33.0% of all 300), followed by Exterior Lighting (55) and Visibility/Wiper (53).

Components named most often in Land Rover Defender complaints (top 15)
Components named most often in Land Rover Defender complaints (top 15)
ComponentComplaintsShare of complaints
Electrical System9933.0%
Exterior Lighting5518.3%
Visibility/Wiper5317.7%
Engine3311.0%
Unknown or Other279.0%
Steering268.7%
Power Train206.7%
Lane Departure113.7%
Structure113.7%
Back Over Prevention82.7%
Service Brakes82.7%
Engine and Engine Cooling62.0%
Air Bags51.7%
Forward Collision Avoidance51.7%
Fuel/Propulsion System51.7%

One complaint can name several components, so the shares add up to more than 100%. Component names are NHTSA’s top-level categories.

What NHTSA owner complaints mean

These figures count complaints that vehicle owners and other members of the public have submitted to NHTSA's Office of Defects Investigation. NHTSA uses complaints, together with other data, to spot safety issues that may warrant an investigation and to check whether existing recalls go far enough.

  • They are reports, not findings. Each complaint is the submitter's own account. Its presence in the database does not mean NHTSA has confirmed a defect.
  • Counts are not defect rates. The data doesn't say how many vehicles were sold, so a raw count can't tell you what share of vehicles had a problem.
  • Popular models collect more complaints. A model sold in large numbers will usually gather more complaints than a rare one, simply because more people own it.
  • One complaint can name several components. Totals by component can therefore add up to more than the number of complaints.
  • Coverage starts in 1995. NHTSA's complaint file contains complaints received since January 1, 1995.

Use complaint patterns as a prompt for questions: whether a recall covers the issue, whether the vehicle you are considering has had the fix, and what a mechanic finds on inspection. For confirmed safety defects, see the recall list for this model.

Land Rover Defender recalls

19 campaigns · newest first

Every vehicle recall campaign NHTSA lists under the model name Defender, newest first. The 19 campaigns cover model years 1995 to 2026. The 2021 and 2023 model years appear in the most campaigns (9 each).

  • 19 recall campaigns
  • 1 over-the-air remedy
Land Rover Defender recall campaigns covering each model year
DecadeYears ending in 0Years ending in 1Years ending in 2Years ending in 3Years ending in 4Years ending in 5Years ending in 6Years ending in 7Years ending in 8Years ending in 9
1995: 2 campaigns1996: no campaigns1997: no campaigns1998: no campaigns1999: no campaigns
2000: no campaigns2001: no campaigns2002: no campaigns2003: no campaigns2004: no campaigns2005: no campaigns2006: no campaigns2007: no campaigns2008: no campaigns2009: no campaigns
2010: no campaigns2011: no campaigns2012: no campaigns2013: no campaigns2014: no campaigns2015: no campaigns2016: no campaigns2017: no campaigns2018: no campaigns2019: no campaigns
2020: 7 campaigns2021: 9 campaigns2022: 6 campaigns2023: 9 campaigns2024: 6 campaigns2025: 1 campaign2026: 3 campaigns
Highlighted: the model years with the most campaigns.
  1. NHTSA campaign 26V599000

    Reported

    Electrical System › Propulsion System › DC/DC Converter

    Model years 2020–2024

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2019-2024 Land Rover Range Rover Sport, 2020-2024 Land Rover Range Rover Evoque, Land Rover Range Rover, Land Rover Discovery Sport, Land Rover Defender, 2021-2024 Land Rover Range Rover Velar, Jaguar E-Pace, F-Pace, and Land Rover Discovery vehicles. The DC-DC converter may malfunction due to an electrical overload that can occur during high power demand. Additionally, a software error can cause the DC-DC converter to stop functioning at vehicle start-up under certain circumstances. Failure of the DC-DC converter will result in the loss of 12-Volt system charging and can lead to complete loss of drive power and exterior lighting.

    Consequence:
    A loss of drive power increases the risk of a crash.
    Remedy:
    Dealers will update the vehicle software, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed November 13, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Land Rover's customer service at 800-637-6837. Land Rover's number for this recall is E008. This recall expands previous NHTSA recall number 26V248.

    Filed by Jaguar Land Rover North America, LLC

  2. NHTSA campaign 26V389000

    Reported

    Air Bags › Frontal

    Model years 2020–2026

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2026 Land Rover Defender, 2021-2026 Discovery, and 2022-2026 Range Rover vehicles. The driver’s air bag clockspring connector may corrode, which can cause the air bag not to deploy as intended.

    Consequence:
    An air bag that does not deploy as intended increases the risk of injury in a crash.
    Remedy:
    Dealers will apply a protective lubricant gel to the driver’s air bag connector terminals, free of charge. Owner letters were mailed August 3, 2026. Owners may contact Land Rover's customer service at 800-637-6837. Land Rover's number for this recall is D120.

    Filed by Jaguar Land Rover North America, LLC

  3. NHTSA campaign 26V263000

    Reported

    Fuel System, Gasoline › Storage › Tank Assembly

    Model year 2026

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2026 Land Rover Defender vehicles. The fuel tank was improperly manufactured with walls that are too thin.

    Consequence:
    In the event of a crash, an improperly manufactured fuel tank may leak fuel, increasing the risk of a fire.
    Remedy:
    Dealers will replace the fuel tank, free of charge. Owner letters were mailed June 19, 2026. Owners may contact Land Rover's customer service at 800-637-6837. Land Rover's number for this recall is D127.

    Filed by Jaguar Land Rover North America, LLC

  4. NHTSA campaign 26V248000

    Reported

    Electrical System › Propulsion System › DC/DC Converter

    Model years 2020–2024

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2024 Land Rover Range Rover Velar and Land Rover Discovery, 2020-2023 Land Rover Range Rover Evoque, 2019-2024 Land Rover Range Rover Sport, 2020-2024 Land Rover Range Rover, 2020 Land Rover Discovery Sport, 2020-2024 Land Rover Defender, 2021-2024 Jaguar F-Pace, and 2021-2022 Jaguar E-Pace mild-hybrid electric vehicles (MHEVs.) The DC-DC converter can fail due to an internal fault in the boost control microchip. A failure of the DC-DC converter will result in a loss of 12-Volt system charging and can lead to complete loss of drive power and exterior lighting.

    Consequence:
    A loss of drive power increases the risk of a crash.
    Remedy:
    Dealers will update the central software, free of charge. Interim letters notifying owners of the safety risk were mailed June 17, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Land Rover's customer service at 800-637-6837. Land Rover's numbers for this recall are D126 and H575.

    Filed by Jaguar Land Rover North America, LLC

  5. NHTSA campaign 26V163000

    Reported

    Seat Belts › Critical Fasteners

    Model year 2026

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2026 Land Rover Defender vehicles. The third-row lower seat belt anchorage bracket may have an insufficient weld stud.

    Consequence:
    A seat belt assembly with an insufficient weld may not properly restrain an occupant during a crash, increasing the risk of injury.
    Remedy:
    Dealers will replace the third-row lower seat belt anchorage bracket or the weld-stud on the bracket, free of charge. Owner notification letters were mailed May 19, 2026. Owners may contact Land Rover's customer service at 800-637-6837. Land Rover's numbers for this recall are D098 and D113.

    Filed by Jaguar Land Rover North America, LLC

  6. NHTSA campaign 25V016000

    Reported

    Equipment › Electrical › Infotainment › Video (TOUCH)Screen/Monitor/Unit; Back Over Prevention › Software

    Model years 2023–2024

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Discovery Sport, 2023-2024 Defender, and 2023 Range Rover Evoque vehicles. The touchscreen in the center console may go blank at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Consequence:
    A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
    Remedy:
    Dealers will update the touchscreen software, free of charge. Owner notification letters were mailed March 3, 2025. Owners may contact Land Rover's customer service at 1-800-637-6837. Land Rover's number for this recall is N972.

    Filed by Jaguar Land Rover North America, LLC

  7. NHTSA campaign 24V678000

    Reported

    Forward Collision Avoidance › Sensing System › Camera; Back Over Prevention › Sensing System › Camera

    Model year 2024

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Defender, Discovery Sport, Range Rover, Range Rover Evoque, Range Rover Velar, and Range Rover Sport vehicles. The Near Field Sensing Module (NFSM) may overheat and cause the 3D surround camera images, including the rearview camera image, not to display.

    Consequence:
    A rearview camera image that does not display can decrease the driver's visibility, increasing the risk of injury or crash.
    Remedy:
    Dealers will replace the NFSM, free of charge. Owner notification letters were mailed October 24, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N927.

    Filed by Jaguar Land Rover North America, LLC

  8. NHTSA campaign 24V450000

    Reported

    Engine and Engine Cooling › Engine › Oil/Lubrication › Filter/Screen

    Model years 2023–2024

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023-2024 Defender, 2024 Discovery, Range Rover, Range Rover Sport, and Range Rover Velar vehicles. The oil filter housing can crack and leak oil into the engine compartment.

    Consequence:
    An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
    Remedy:
    Dealers will replace the filter housing, oil filter, and o-rings, free of charge. Owner notification letters were mailed June 27, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N908.

    Filed by Jaguar Land Rover North America, LLC

  9. NHTSA campaign 23V789000

    Reported

    Service Brakes, Hydraulic › Critical Fasteners

    Model year 2023

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Land Rover Defender 130 vehicles modified for the TRek Off-Road Competition. The brake calipers may not be reinstalled properly, allowing the brake calipers to detach.

    Consequence:
    Detached brake calipers can reduce braking ability and cause structural wheel damage, increasing the risk of a crash.
    Remedy:
    Dealers will reinstall the brake calipers, free of charge. Owner letters were mailed January 18, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N848.

    Filed by Jaguar Land Rover North America, LLC

  10. NHTSA campaign 23V137000

    Reported

    Child Seat › Vehicle Tether Anchor; Seats › Mid/Rear Assembly

    Model year 2023

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Land Rover Defender 130 vehicles equipped with third-row seats. The third-row seatback latch may not latch properly, reducing the strength of a child seat installed to the top tether.

    Consequence:
    A child seat with reduced strength may not properly restrain the occupant during a crash, increasing the risk of injury.
    Remedy:
    Dealers will inspect and replace the third-row seat frame and components, as necessary, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N768.

    Filed by Jaguar Land Rover North America, LLC

Show 9 more recalls
  1. NHTSA campaign 23V044000

    Reported

    Engine and Engine Cooling › Engine › Oil/Lubrication

    Model years 2020–2023

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2019-2023 Range Rover Sport, 2020-2023 Range Rover, Defender, 2022-2023 Discovery, and 2023 Range Rover Velar vehicles. The engine cam carrier oil channel may be blocked, which can lead to an oil leak.

    Consequence:
    An oil leak in the presence of an ignition source can increase the risk of a fire.
    Remedy:
    Dealers will inspect and replace the engine cam carrier and related components as necessary, free of charge. Owner notification letters were mailed March 29, 2023. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N763.

    Filed by Jaguar Land Rover North America, LLC

  2. NHTSA campaign 22V523000

    Reported

    Seat Belts › Pretensioner

    Model years 2022–2023

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2022-23 Land Rover Defender, Discovery, Discovery Sport and 2022 Range Rover Sport and Range Rover Velar vehicles. The driver and front passenger seat belt pretensioners may be damaged, which can cause the seat belts to not properly restrain occupants.

    Consequence:
    Improperly restrained occupants have an increased risk of injury during a crash.
    Remedy:
    Dealers will inspect and replace the front seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed September 16, 2022. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N720.

    Filed by Jaguar Land Rover North America, LLC

  3. NHTSA campaign 21V668000

    Reported

    Seat Belts › Rear/Other › Retractor; Seat Belts › Front › Retractor

    Model year 2021

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021 Range Rover, 2022 Range Rover Sport, 2020-2021 Range Rover Velar, Discovery Sport, 2020-2022 Discovery, and Defender vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.

    Consequence:
    An unsecured child restraint system can increase the risk of injury during a crash.
    Remedy:
    Dealers will inspect and replace the seat belt assemblies as necessary, free of charge. Owner letters were mailed October 20, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N630.

    Filed by Jaguar Land Rover North America, LLC

  4. NHTSA campaign 21V584000

    Reported

    Child Seat › Vehicle Latch Anchor; Equipment › Other › Owners/Service/Other Manual

    Model years 2020–2021

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Land Rover Defender vehicles. The owner's manual incorrectly states that the third-row seating is equipped with LATCH child seat restraints with top tethers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

    Consequence:
    Incorrect child restraint information may result in a child seat being improperly secured, which can increase the risk of injury in a crash.
    Remedy:
    Land Rover will mail owners the correct information to insert into the owner's manual, free of charge. Owner notification letters were mailed on September 23, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N601.

    Filed by Jaguar Land Rover North America, LLC

  5. NHTSA campaign 21V499000

    Reported

    Seats

    Model year 2021

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021 Defender 90 vehicles equipped with manually-adjustable front seats. The front seat track end-stop bracket may become deformed, which could prevent the seat from locking into place.

    Consequence:
    A seat that is not properly locked into place can move unintentionally during a crash, increasing the risk of injury.
    Remedy:
    Dealers will replace the front seat tracks, free of charge. Owner notification letters were mailed on October 28, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N609.

    Filed by Jaguar Land Rover North America, LLC

  6. NHTSA campaign 21V435000

    Reported

    Exterior Lighting › Turn Signal; Exterior Lighting › Brake Lights; Exterior Lighting › Tail Lights

    Model years 2020–2022

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2022 Defender X vehicles equipped with smoked rear light assemblies. A voltage spike, triggered by a bright light shining on the rear of the vehicle, can cause the turn signals, brake lights, and tail lights to fail.

    Consequence:
    Turn signals, brake lights, and tail lights that fail to illuminate can reduce visibility to other drivers and increase the risk of a crash.
    Remedy:
    Dealers will replace the rear light assemblies, free of charge. Owner letters were mailed September 27, 2021. Owners can contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N598.

    Filed by Jaguar Land Rover North America, LLC

  7. NHTSA campaign 21V424000

    Reported

    Power Train › Automatic Transmission › Control Module (TCM/PCM/TECM); Electrical System › Software

    Model years 2020–2021 · Over-the-air fix

    Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Land Rover Defender vehicles equipped with 6-cylinder engines. The Powertrain Control Module (PCM) may unexpectedly switch off while the vehicle is in motion, resulting in an engine stall with no warning.

    Consequence:
    An engine stall can increase the risk of a crash.
    Remedy:
    The Connected Diagnostic Services (CDS) and the Over-the-air (OTA) diagnostics functionality will be disabled, either by a dealer or through an OTA update, free of charge. Owner notification letters were mailed July 28, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N599.

    Filed by Jaguar Land Rover North America, LLC

  8. NHTSA campaign 96V108000

    Reported

    Electrical System › 12V/24V/48V Battery

    Model year 1995

    The "hazardous substance label" warning was not installed on the batteries in these vehicles.

    Consequence:
    Personal injury could occur if these batteries are handled incorrectly.
    Remedy:
    Owners will be mailed a battery warning label with instructions for the placement of such labels and a letter informing them that they can also bring the vehicle to any dealer and have the label installed for them free of charge.

    Filed by Land Rover

  9. NHTSA campaign 95V099000

    Reported

    Power Train › Axle Assembly

    Model year 1995

    At port of entry, a quality overcheck of the differential pinion shaft torque was performed. This check required the removal of the driveshafts. When the driveshafts were reinstalled, the wrong sized nuts were used.

    Consequence:
    The nuts can loosen, ultimately causing the disconnection of one or both of the driveshafts resulting in loss of control of the vehicle.
    Remedy:
    Dealers will replace the hardware on the involved vehicles with hardware of the appropriate specifications.

    Filed by Land Rover

Recall text is shown as NHTSA publishes it; older campaigns, which NHTSA stores in capital letters, are shown in sentence case. NHTSA’s Vehicle Safety Hotline, 1-888-327-4236, also answers recall questions.

How to read this recall list

This list shows every safety recall campaign NHTSA has on file for this make, model and model year. It is not specific to one vehicle: a recall often covers only vehicles built in a certain date range or with a certain part, and many of the vehicles it covers will already have been repaired.

What each recall field means
What each recall field means
FieldWhat it tells you
Campaign numberNHTSA's unique ID for the recall, such as 20V771000. Quote it to a dealer or when searching NHTSA's site.
ComponentThe system or part involved, for example air bags, brakes or electrical software.
SummaryWhat the defect or non-compliance is and which vehicles are covered.
ConsequenceThe safety risk if the problem isn't fixed.
RemedyWhat the manufacturer will do, such as a repair, replacement or software update, and whether it is free.
  • Some recalls carry an NHTSA consumer advisory, “Do Not Drive” or “Park Outside”. Follow it until the repair is done.
  • A single campaign often covers several models or model years, so the same campaign number can appear in more than one list.
  • Recalls are shown as NHTSA publishes them. Very recent campaigns may take time to appear.

Does your vehicle have an open recall? Only a VIN check can tell you. Enter the VIN at NHTSA's recall lookup (opens in a new tab) or on the manufacturer's website. Our VIN recall check guide explains what each option covers.

Land Rover Defender questions

5 questions

How many recalls does the Land Rover Defender have?

NHTSA lists 19 vehicle recall campaigns for the Land Rover Defender, covering model years 1995 to 2026. The most recent, 26V599000, was reported on September 17, 2026 and is filed under “Electrical system”. The 2021 and 2023 model years are covered by the most campaigns (9 each).

Which Land Rover Defender model year has the most complaints?

The 2023 model year, with 81 of the 300 complaints in NHTSA’s file (27.0%). The next are 2022 (73) and 2020 (55). Complaint counts also reflect how many vehicles of each year were sold and how long they have been on the road, so they are not a reliability ranking.

What is the most common Land Rover Defender complaint?

Electrical System is the component named most often: 99 complaints, or 33.0% of all 300. Exterior Lighting (55) and Visibility/Wiper (53) follow. Complaints are unverified reports from owners, not confirmed defects, and one complaint can name several components.

Does every recall on this page apply to my Land Rover Defender?

Not necessarily. Each campaign lists specific model years, and many cover only vehicles built in a certain period or fitted with a certain part; repairs already carried out aren’t shown. To see whether a recall is open on your vehicle, enter its VIN at NHTSA’s recall lookup (opens in a new tab) or ask a Land Rover dealer.

How many Land Rover Defender complaints report a crash, fire, injury or death?

Of the 300 complaints, 3 report a crash, 4 a fire, 2 at least one injury and 0 at least one death. These figures count complaints, not people, and each complaint is the submitter’s own unverified account.

8 models · most complaints first

The Land Rover models with the most NHTSA complaints, and the Land Rover VIN decoder with every Land Rover model page, WMI code and VIN note.

All Land Rover models and WMI codesLook up recalls by year

Data: NHTSA recalls and complaints flat files, updated September 25, 2026. Recall campaigns are vehicle (V) campaigns listed for this model name; complaints are counted once per NHTSA ODI number and model year.